Best for: Sales teams that want built-in phone and email
✓ Built-in phone and email
✓ Clean UI
Best Ozonetel alternatives
Ozonetel is best for contact centres and support teams. If that is not you — or price, features or availability in your country do not fit — these 12 alternatives are worth a look.
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| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Sales teams that want built-in phone and email | Yes | IN | Visit | |
| Businesses handling high call volumes with IVR and call routing | No (trial may exist) | IN | Visit | |
| Sales and support teams needing virtual numbers and IVR | No (trial may exist) | IN | Visit | |
| SMBs wanting an office phone system on mobile | No (trial may exist) | IN | Visit | |
| Calling-heavy teams that follow up leads by phone and WhatsApp | Verify | IN | Visit | |
| Support and sales teams sharing one WhatsApp number | No (trial may exist) | HK | Visit | |
| Larger support teams needing a mature platform | No (trial may exist) | US | Visit | |
| Teams that want email support to feel personal | Verify | US | Visit | |
| Support teams automating answers with an AI agent | No (trial may exist) | US | Visit | |
| Small online stores adding live chat and an AI bot | Yes | PL | Visit | |
| Small support teams starting with ticketing | Yes | IN | Visit | |
| Zoho users who want support linked to CRM | Yes | IN | Visit |
Best for: Businesses handling high call volumes with IVR and call routing
✓ Reliable Indian telephony
✓ APIs for developers
Best for: Sales and support teams needing virtual numbers and IVR
✓ Toll-free and virtual numbers
✓ Call tracking
Best for: SMBs wanting an office phone system on mobile
✓ SMB-friendly
✓ Call recording and reports
Best for: Calling-heavy teams that follow up leads by phone and WhatsApp
✓ Built around calling workflows
✓ WhatsApp integration
Best for: Support and sales teams sharing one WhatsApp number
✓ Easy chatbot builder
✓ Team inbox
Best for: Larger support teams needing a mature platform
✓ Mature and scalable
✓ Large app marketplace
Best for: Teams that want email support to feel personal
✓ Simple and friendly
✓ Shared inbox feels like email
Best for: Support teams automating answers with an AI agent
✓ Strong resolution rates
✓ Works with many helpdesks
Best for: Small online stores adding live chat and an AI bot
✓ Free plan
✓ Easy store integrations
Best for: Small support teams starting with ticketing
✓ Free plan for small teams
✓ Clean ticketing
Best for: Zoho users who want support linked to CRM
✓ Affordable
✓ Integrates with Zoho CRM
Sales CRM from Freshworks with built-in calling, email sequences and deal pipelines.
Pros
- Built-in phone and email
- Clean UI
- AI deal insights
Cons
- Some features locked to higher plans
- Free plan
- Yes
- Pricing
- See provider
- Also in
- CRM Software, Cloud Telephony & IVR
2
Visit site
Exotel Made for India
Best for: Businesses handling high call volumes with IVR and call routing
Cloud telephony and customer engagement platform with virtual numbers, IVR and call analytics.
Pros
- Reliable Indian telephony
- APIs for developers
Cons
- Setup needs planning
- Pricing on request
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
3
Visit site
Knowlarity Made for India
Best for: Sales and support teams needing virtual numbers and IVR
Cloud call centre and IVR solutions for Indian businesses.
Pros
- Toll-free and virtual numbers
- Call tracking
Cons
- Contract terms vary
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
Cloud call management with IVR, call recording and mobile app.
Pros
- SMB-friendly
- Call recording and reports
Cons
- Check per-minute and rental costs
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
5
Visit site
TeleCRM Made for India
Best for: Calling-heavy teams that follow up leads by phone and WhatsApp
CRM focused on calling and WhatsApp follow-ups, with call recording from the app.
Pros
- Built around calling workflows
- WhatsApp integration
Cons
- Less suited to complex B2B pipelines
- Free plan
- Verify
- Pricing
- See provider
- Also in
- CRM Software, Cloud Telephony & IVR
WhatsApp API platform with team inbox, chatbots and broadcasts.
Pros
- Easy chatbot builder
- Team inbox
Cons
- Per-conversation charges add up
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- WhatsApp Marketing & Business API Tools, Customer Support & Helpdesk Software
Customer service platform with ticketing, messaging, help centre and AI agents.
Pros
- Mature and scalable
- Large app marketplace
Cons
- Expensive for small teams
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Customer Support & Helpdesk Software
Shared inbox and help desk with knowledge base and live chat.
Pros
- Simple and friendly
- Shared inbox feels like email
Cons
- Fewer enterprise features
- Free plan
- Verify
- Pricing
- See provider
- Also in
- Customer Support & Helpdesk Software
AI customer service agent that answers from your help content.
Pros
- Strong resolution rates
- Works with many helpdesks
Cons
- Per-resolution pricing
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Customer Support & Helpdesk Software, AI Chatbots for Customer Service
Live chat and AI chatbot for websites and stores.
Pros
- Free plan
- Easy store integrations
Cons
- AI features cost extra
- Free plan
- Yes
- Pricing
- See provider
- Also in
- Customer Support & Helpdesk Software, AI Chatbots for Customer Service
Customer support software with ticketing, knowledge base and multichannel support.
Pros
- Free plan for small teams
- Clean ticketing
- AI features on paid plans
Cons
- Advanced automation in higher plans
- Free plan
- Yes
- Pricing
- See provider
- Also in
- Customer Support & Helpdesk Software
Context-aware helpdesk with tickets, SLAs and knowledge base.
Pros
- Affordable
- Integrates with Zoho CRM
Cons
- Interface has many settings
- Free plan
- Yes
- Pricing
- See provider
- Also in
- Customer Support & Helpdesk Software