- Best for
- Businesses handling high call volumes with IVR and call routing
- Free plan
- No (trial may exist)
- Pricing
- Check the provider's website for current pricing in your currency.
- Company origin
- India
Overview
Exotel is cloud telephony and customer engagement platform with virtual numbers, IVR and call analytics. It is a strong fit for businesses handling high call volumes with IVR and call routing. It is built with Indian businesses in mind, including local tax and compliance features.
Pros
- Reliable Indian telephony
- APIs for developers
Cons
- Setup needs planning
- Pricing on request
Who should consider Exotel?
Consider it if you are among businesses handling high call volumes with IVR and call routing. Before you buy, test it with a week of real work, check the price for your number of users, and confirm you can export your data if you switch later.
Exotel alternatives
| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Sales teams that want built-in phone and email | Yes | IN | Visit | |
| Sales and support teams needing virtual numbers and IVR | No (trial may exist) | IN | Visit | |
| SMBs wanting an office phone system on mobile | No (trial may exist) | IN | Visit | |
| Contact centres and support teams | No (trial may exist) | IN | Visit | |
| Calling-heavy teams that follow up leads by phone and WhatsApp | Verify | IN | Visit |
Compare Exotel
Frequently asked questions
Does Exotel have a free plan?
It does not offer a permanent free plan, though a free trial may be available.
What is Exotel best for?
Businesses handling high call volumes with IVR and call routing.
What are the best alternatives to Exotel?
Freshsales, Knowlarity, MyOperator, Ozonetel, TeleCRM.