Best for: Sales teams that want built-in phone and email
✓ Built-in phone and email
✓ Clean UI
Best Exotel alternatives
Exotel is best for businesses handling high call volumes with IVR and call routing. If that is not you — or price, features or availability in your country do not fit — these 5 alternatives are worth a look.
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| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Sales teams that want built-in phone and email | Yes | IN | Visit | |
| Sales and support teams needing virtual numbers and IVR | No (trial may exist) | IN | Visit | |
| SMBs wanting an office phone system on mobile | No (trial may exist) | IN | Visit | |
| Contact centres and support teams | No (trial may exist) | IN | Visit | |
| Calling-heavy teams that follow up leads by phone and WhatsApp | Verify | IN | Visit |
Best for: Sales and support teams needing virtual numbers and IVR
✓ Toll-free and virtual numbers
✓ Call tracking
Best for: SMBs wanting an office phone system on mobile
✓ SMB-friendly
✓ Call recording and reports
Best for: Contact centres and support teams
✓ Contact-centre features
✓ Omnichannel
Best for: Calling-heavy teams that follow up leads by phone and WhatsApp
✓ Built around calling workflows
✓ WhatsApp integration
Sales CRM from Freshworks with built-in calling, email sequences and deal pipelines.
Pros
- Built-in phone and email
- Clean UI
- AI deal insights
Cons
- Some features locked to higher plans
- Free plan
- Yes
- Pricing
- See provider
- Also in
- CRM Software, Cloud Telephony & IVR
2
Visit site
Knowlarity Made for India
Best for: Sales and support teams needing virtual numbers and IVR
Cloud call centre and IVR solutions for Indian businesses.
Pros
- Toll-free and virtual numbers
- Call tracking
Cons
- Contract terms vary
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
Cloud call management with IVR, call recording and mobile app.
Pros
- SMB-friendly
- Call recording and reports
Cons
- Check per-minute and rental costs
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
Cloud contact centre with omnichannel support and IVR.
Pros
- Contact-centre features
- Omnichannel
Cons
- More than a small team needs
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR, Customer Support & Helpdesk Software
5
Visit site
TeleCRM Made for India
Best for: Calling-heavy teams that follow up leads by phone and WhatsApp
CRM focused on calling and WhatsApp follow-ups, with call recording from the app.
Pros
- Built around calling workflows
- WhatsApp integration
Cons
- Less suited to complex B2B pipelines
- Free plan
- Verify
- Pricing
- See provider
- Also in
- CRM Software, Cloud Telephony & IVR