Best for: Sales teams that want built-in phone and email
✓ Built-in phone and email
✓ Clean UI
Updated October 2026 · 6 products
Best Cloud Telephony & IVR for small businesses
Cloud telephony gives your business one professional number that rings on your team's mobiles, with IVR menus, call recording and reports.
It suits businesses where the phone is still the main sales channel — real estate, education, healthcare, financial services and local services. Key features are virtual and toll-free numbers, call routing, missed-call alerts, recordings and CRM integration so every call is logged automatically.
Check per-minute rates, number rental and contract length, and make sure recordings and data are handled in line with Indian telecom and privacy rules.
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Quick comparison
| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Sales teams that want built-in phone and email | Yes | IN | Visit | |
| Businesses handling high call volumes with IVR and call routing | No (trial may exist) | IN | Visit | |
| Sales and support teams needing virtual numbers and IVR | No (trial may exist) | IN | Visit | |
| SMBs wanting an office phone system on mobile | No (trial may exist) | IN | Visit | |
| Contact centres and support teams | No (trial may exist) | IN | Visit | |
| Calling-heavy teams that follow up leads by phone and WhatsApp | Verify | IN | Visit |
What to look for
The shortlist
Best for: Businesses handling high call volumes with IVR and call routing
✓ Reliable Indian telephony
✓ APIs for developers
Best for: Sales and support teams needing virtual numbers and IVR
✓ Toll-free and virtual numbers
✓ Call tracking
Best for: SMBs wanting an office phone system on mobile
✓ SMB-friendly
✓ Call recording and reports
Best for: Contact centres and support teams
✓ Contact-centre features
✓ Omnichannel
Best for: Calling-heavy teams that follow up leads by phone and WhatsApp
✓ Built around calling workflows
✓ WhatsApp integration
Sales CRM from Freshworks with built-in calling, email sequences and deal pipelines.
Pros
- Built-in phone and email
- Clean UI
- AI deal insights
Cons
- Some features locked to higher plans
- Free plan
- Yes
- Pricing
- See provider
- Also in
- CRM Software, Cloud Telephony & IVR
2
Visit site
Exotel Made for India
Best for: Businesses handling high call volumes with IVR and call routing
Cloud telephony and customer engagement platform with virtual numbers, IVR and call analytics.
Pros
- Reliable Indian telephony
- APIs for developers
Cons
- Setup needs planning
- Pricing on request
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
3
Visit site
Knowlarity Made for India
Best for: Sales and support teams needing virtual numbers and IVR
Cloud call centre and IVR solutions for Indian businesses.
Pros
- Toll-free and virtual numbers
- Call tracking
Cons
- Contract terms vary
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
Cloud call management with IVR, call recording and mobile app.
Pros
- SMB-friendly
- Call recording and reports
Cons
- Check per-minute and rental costs
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR
Cloud contact centre with omnichannel support and IVR.
Pros
- Contact-centre features
- Omnichannel
Cons
- More than a small team needs
- Free plan
- No (trial may exist)
- Pricing
- See provider
- Also in
- Cloud Telephony & IVR, Customer Support & Helpdesk Software
6
Visit site
TeleCRM Made for India
Best for: Calling-heavy teams that follow up leads by phone and WhatsApp
CRM focused on calling and WhatsApp follow-ups, with call recording from the app.
Pros
- Built around calling workflows
- WhatsApp integration
Cons
- Less suited to complex B2B pipelines
- Free plan
- Verify
- Pricing
- See provider
- Also in
- CRM Software, Cloud Telephony & IVR
Head-to-head comparisons
Freshsales vs ExotelFreshsales vs KnowlarityFreshsales vs MyOperatorFreshsales vs OzonetelExotel vs KnowlarityExotel vs MyOperatorExotel vs OzonetelKnowlarity vs MyOperatorKnowlarity vs OzonetelMyOperator vs Ozonetel
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