- Best for
- Teams that want email support to feel personal
- Free plan
- Verify
- Pricing
- Check the provider's website for current pricing in your currency.
- Company origin
- United States
Overview
Help Scout is shared inbox and help desk with knowledge base and live chat. It is a strong fit for teams that want email support to feel personal. It is used internationally — check that it supports your country's tax rules, currency and payment methods.
Pros
- Simple and friendly
- Shared inbox feels like email
Cons
- Fewer enterprise features
Who should consider Help Scout?
Consider it if you are among teams that want email support to feel personal. Before you buy, test it with a week of real work, check the price for your number of users, and confirm you can export your data if you switch later.
Help Scout alternatives
| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Support and sales teams sharing one WhatsApp number | No (trial may exist) | HK | Visit | |
| Larger support teams needing a mature platform | No (trial may exist) | US | Visit | |
| Support teams automating answers with an AI agent | No (trial may exist) | US | Visit | |
| Small online stores adding live chat and an AI bot | Yes | PL | Visit | |
| Small support teams starting with ticketing | Yes | IN | Visit | |
| Zoho users who want support linked to CRM | Yes | IN | Visit |
See all Help Scout alternatives →
Compare Help Scout
Help Scout vs WATIHelp Scout vs ZendeskHelp Scout vs Intercom FinHelp Scout vs TidioHelp Scout vs FreshdeskHelp Scout vs Zoho DeskHelp Scout vs Ozonetel
Frequently asked questions
Does Help Scout have a free plan?
Check the provider's website for current plan options.
What is Help Scout best for?
Teams that want email support to feel personal.
What are the best alternatives to Help Scout?
WATI, Zendesk, Intercom Fin, Tidio, Freshdesk.