- Best for
- Indian SMBs wanting an affordable, customisable CRM
- Free plan
- Yes
- Pricing
- Check the provider's website for current pricing in your currency.
- Company origin
- India
Overview
Zoho CRM is customisable CRM with lead management, workflows, telephony integrations and AI assistant features. It is a strong fit for indian SMBs wanting an affordable, customisable CRM. It is built with Indian businesses in mind, including local tax and compliance features.
Pros
- Good value
- Deep customisation
- Works with Zoho Books and Desk
Cons
- Setup takes time to do well
- Interface has many options
Who should consider Zoho CRM?
Consider it if you are among indian SMBs wanting an affordable, customisable CRM. Before you buy, test it with a week of real work, check the price for your number of users, and confirm you can export your data if you switch later.
Zoho CRM alternatives
| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Small teams starting with a CRM for the first time | Yes | US | Visit | |
| Small sales teams focused on pipeline management | No (trial may exist) | EE | Visit | |
| Growing businesses that want one modular ERP | Yes | BE | Visit | |
| Businesses that want email, SMS and WhatsApp campaigns together | Yes | FR | Visit | |
| Teams that want colourful, flexible work boards | Yes | IL | Visit | |
| Small teams wanting CRM, tasks and chat in one free tool | Yes | US | Visit |
See all Zoho CRM alternatives →
Compare Zoho CRM
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Frequently asked questions
Does Zoho CRM have a free plan?
Yes, it offers a free plan or free tier with limits. Check current limits on the provider's website.
What is Zoho CRM best for?
Indian SMBs wanting an affordable, customisable CRM.
What are the best alternatives to Zoho CRM?
HubSpot CRM, Pipedrive, Odoo, Brevo, monday.com.